Terms and Conditions for Man With A Van Tufnell Park
These Terms and Conditions set out the basis on which Man With A Van Tufnell Park provides removals, delivery, transport, and related man and van services within the UK. By making a booking, the customer agrees to be bound by these terms, which are designed to protect both parties and ensure that every move is carried out in a fair, lawful, and organised manner. These terms apply to domestic and commercial customers unless otherwise agreed in writing. They should be read carefully before confirming any booking, as they explain the responsibilities of the customer, the scope of our service, and the limits of our liability. If any part of these terms is unclear, the customer should seek clarification before the job begins.
In these terms, “we”, “us”, and “our” refer to the provider of the man with a van Tufnell Park service, and “you” or “customer” refers to the person or business booking the service. The service may include collection, loading, transport, unloading, and related handling of items, depending on the booking details. Unless expressly stated otherwise, our role is limited to the agreed transport service and does not include specialist packing, dismantling, assembly, storage, or disposal tasks. Any additional work requested on the day is subject to availability and may incur extra charges. These terms apply alongside any written quotation, booking confirmation, or special instructions agreed for the job.
We reserve the right to amend these terms from time to time. The version in force at the time of booking will apply to that booking, unless a change is required by law. Where a quotation, estimate, or booking confirmation differs from these terms, the written booking confirmation shall take priority only for the specific points it addresses. All other matters remain subject to these Terms and Conditions. The customer is responsible for reviewing the service details carefully and ensuring that all information provided is accurate, complete, and up to date.
Booking process begins when the customer submits a request for a quotation or service. We may ask for details such as the collection and delivery addresses, access arrangements, number and type of items, number of rooms, estimated volume, preferred date, and any fragile or heavy goods. Quotations are usually based on the information supplied by the customer, so it is essential that descriptions are accurate. If the job changes materially after the quote is issued, we may revise the price, vehicle size, number of staff, or time required. A quotation does not guarantee availability until the booking is confirmed.
To secure a booking, the customer may need to accept the quotation and provide any requested deposit or advance payment. The booking is only confirmed once we have acknowledged acceptance in writing, by email, text, or another recorded method. We may decline a booking if the requested service is outside our operational capacity, involves restricted goods, presents unreasonable risk, or cannot be performed safely and lawfully. A confirmed booking should be treated as a mutual agreement to provide and receive the service on the stated date and time, subject to these terms and any written variations.
The customer must ensure that access to both addresses is available at the agreed times. Any parking restrictions, loading limits, stair access issues, lift outages, narrow entrances, or permit requirements must be disclosed in advance. Failure to provide accurate access information may result in delays, additional charges, or a revised service plan. Time windows are estimates unless otherwise agreed, and the service may be affected by traffic, weather, road conditions, or circumstances beyond our control. We will endeavour to attend on time and complete the work efficiently, but we do not guarantee exact arrival or completion times.
Payments must be made according to the quotation or booking confirmation. Unless agreed otherwise, payment is due on completion of the service on the same day. We may require a deposit, card pre-authorisation, or full advance payment for certain bookings, including larger moves, weekend slots, short-notice jobs, or services involving subcontracted resources. Accepted payment methods will be confirmed at the time of booking. The customer is responsible for ensuring that funds are available and that payment can be completed without delay.
Any quoted price is based on the details provided at the time of enquiry. If the actual job differs from the original description, the final charge may be adjusted to reflect additional labour, waiting time, extra mileage, floor carry, congestion, parking charges, extra stops, or the use of additional vehicles or staff. Unless expressly stated, prices do not include parking penalties, congestion-related charges, tolls, or additional disbursements incurred due to customer instructions or inaccurate information. Any reasonable expenses incurred while carrying out the service may be added to the final invoice where appropriate and supported by evidence.
Where an invoice is issued, payment must be made by the due date stated on the invoice. Late payments may incur administration charges and interest where permitted by law. We reserve the right to suspend further work, withhold delivery, or refuse future bookings if outstanding sums remain unpaid. Title to goods is not transferred by payment for transport services alone, and payment obligations remain due regardless of disputes concerning unrelated matters. Any dispute about charges must be raised promptly, and the customer must still pay any undisputed amount on time.
Cancellations and amendments must be made as early as possible. If the customer wishes to cancel or reschedule a booking, they should notify us as soon as they are aware of the change. Cancellation fees may apply depending on how much notice is given, the nature of the booking, and whether costs have already been incurred. For example, charges may be payable where staff, vehicles, fuel, or third-party services have been reserved specifically for the job. Any deposit paid may be used to cover cancellation costs where permitted by law.
If a customer fails to be present, cannot provide access, is unable to complete payment, or refuses to proceed once the service has begun, this may be treated as a late cancellation or aborted job. In such circumstances, we may charge for time, travel, and any expenses already incurred. If we need to cancel due to circumstances beyond our control, such as vehicle breakdown, severe weather, road closures, legal restrictions, or illness, we will use reasonable efforts to rearrange the job or offer a suitable alternative where possible. We shall not be liable for indirect losses arising from such cancellation.
If the customer requests changes to the booking after confirmation, we will consider the request but cannot guarantee availability. Amendments may affect pricing, timing, staffing, and vehicle requirements. Changes should be agreed in writing whenever possible. Where a re-quote is required because the original details were incomplete or inaccurate, the revised quote will apply once accepted. A request to reduce the scale of the job does not automatically reduce the agreed fee if we have already incurred committed costs or reserved resources for the full booking.
Liability is limited in accordance with the law. We will take reasonable care when handling, loading, and transporting goods, but the customer remains responsible for ensuring that items are properly packed, labelled, and suitable for transit unless we have expressly agreed to pack them. We do not accept responsibility for pre-existing damage, hidden defects, inadequate packaging, or damage caused by the inherent nature of the goods. Delicate, valuable, or unusual items should be declared in advance so that appropriate precautions can be considered.
We are not liable for loss or damage caused by events outside our reasonable control, including but not limited to adverse weather, accidents not caused by our negligence, acts of third parties, road traffic restrictions, industrial action, or instructions given by the customer against our advice. Our liability for direct loss arising from our proven negligence will be limited to the amount paid, or payable, for the specific service in question, unless a different limit is required by law. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.
Customers must inform us of any particularly heavy, fragile, valuable, hazardous, or oversized items before the service begins. We may refuse to move items that are unsafe, illegal, improperly packaged, or beyond the capabilities of our equipment or personnel. The customer is responsible for securing pets, children, and vulnerable persons during loading and unloading. We do not accept responsibility for items left unattended at the collection or delivery point, unless we have expressly agreed in writing to take custody of them.
Waste regulations apply to any waste, unwanted items, or materials removed as part of the service. We only carry and dispose of waste where such activity has been agreed in advance and can be carried out lawfully. The customer must disclose whether any items to be removed are waste, recyclable materials, electrical goods, hazardous items, confidential documents, or materials subject to special controls. We do not operate as a general waste carrier unless specifically stated, and we may refuse to transport or dispose of regulated waste without the appropriate arrangements, documentation, or permissions.
Where waste removal is included, the customer must ensure that no prohibited or dangerous substances are mixed with general household or commercial waste. This includes but is not limited to asbestos, chemicals, solvents, oils, gas cylinders, clinical waste, pressurised containers, batteries, and any item classified as hazardous under applicable UK law. If prohibited waste is discovered after collection has begun, we may stop the job, return the goods, or arrange lawful disposal at additional cost. Any extra cost caused by undeclared waste will be charged to the customer, together with reasonable administrative expenses.
We expect all waste-related instructions to comply with environmental rules, duty of care obligations, and local disposal requirements. The customer remains responsible for accurately describing waste items and for ensuring that any required consents or separation procedures are completed before collection. Illegal dumping, fly-tipping, or improper disposal will not be undertaken under any circumstances. Where we act as a carrier of waste, we may keep records necessary to demonstrate lawful handling and disposal, and the customer agrees to cooperate with any such record-keeping requirements.
Customer obligations include ensuring that all items are accessible, adequately prepared, and ready for collection at the agreed time. The customer must have the legal right to move the goods and must disclose any ownership disputes, tenancy restrictions, or third-party claims affecting the items. If disassembly, wrapping, or special handling is required, this should be arranged in advance. We may refuse to move items if doing so would breach legal restrictions, violate safety standards, or create an unacceptable risk of injury or damage.
The customer must protect floors, walls, doorframes, and other surfaces where appropriate and must provide safe access. If our team uses protective equipment, blankets, straps, or other materials, these are supplied for operational purposes and remain our property unless otherwise agreed. The customer should remove loose contents from furniture, secure lids and doors, and make sure that fragile items are packed suitably for transport. Failure to prepare the goods adequately may increase the risk of damage, for which we accept no responsibility unless caused by our negligence.
Where parking permits, access tokens, keys, codes, or concierge arrangements are needed, the customer must make these available in good time. Any delay caused by missing keys, restricted access, or inaccurate directions may be charged as waiting time. If the job cannot proceed because the customer has not made the site ready, we may treat the booking as a late cancellation or abortive attendance. We reserve the right to leave the site if it is unsafe, unlawful, or materially different from what was described at booking.
Claims and complaints should be raised promptly and with sufficient detail to allow investigation. Any damage, shortage, or issue observed at the time of service should be noted immediately where possible. Claims for concealed loss or damage must be reported as soon as reasonably practicable and, in any event, within a reasonable period after completion of the service. We may request photographs, receipts, inventory lists, or other evidence to assess the claim. Failure to provide timely notice or reasonable evidence may affect our ability to investigate and may limit any remedy.
If a claim is accepted, our preferred remedy may be repair, replacement, or a reasonable financial adjustment, depending on the circumstances and the extent of the loss. No claim shall exceed the direct loss actually suffered, and we are not liable for loss of profits, loss of business, missed opportunities, or consequential damages, except where such exclusion is prohibited by law. Any claim must relate directly to our service and not to pre-existing conditions, inherent defects, or acts of third parties outside our control.
Governing law and jurisdiction shall be the law of England and Wales, unless the customer is ordinarily resident in Scotland or Northern Ireland and mandatory law provides otherwise. Any dispute arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to any rights that cannot lawfully be excluded. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. These terms form the entire agreement between the customer and the service provider concerning the booking, unless varied in writing.
General provisions apply to every booking made with Man With A Van Tufnell Park. No waiver of any right shall be effective unless made in writing, and no failure to enforce a term shall be treated as a permanent waiver. The customer may not assign or transfer the booking to another party without our consent. We may assign or subcontract elements of the service where necessary to deliver the booking safely and efficiently, provided that the standard of service remains reasonable and lawful. All headings are for convenience only and do not affect interpretation.
The customer confirms that by placing a booking they have authority to agree to these terms on behalf of all persons or businesses connected with the job. If any special requirement, vulnerable access condition, or time-critical instruction is important to the booking, it must be disclosed before confirmation. We may decline to proceed where continuing would be unsafe, unlawful, or materially inconsistent with the agreed service. These terms are intended to create a clear, lawful, and practical framework for the provision of man and van Tufnell Park services throughout the UK.
By using the service, the customer acknowledges that the information provided is accurate to the best of their knowledge and that the service is booked subject to these terms. Nothing in these Terms and Conditions affects the customer’s statutory rights, including rights that cannot be excluded under consumer law. The parties agree to act reasonably, communicate promptly, and cooperate in good faith to complete each booking safely and efficiently.