Terms and Conditions for Man With A Van Tufnellpark
These Terms and Conditions set out the basis on which Man With A Van Tufnellpark provides removal, transport, delivery, and related moving services to customers in the UK. By making a booking, confirming a quote, or allowing the service to begin, the customer agrees to these terms. Please read them carefully before arranging any man and van service, small move, furniture transport, or similar assignment. These terms are designed to be clear, fair, and consistent with UK consumer and transport practices.
In these terms, references to “we”, “us”, and “our” mean the service provider operating under the Man With A Van Tufnellpark name. References to “you” and “your” mean the customer, sender, consignee, or any person authorised to arrange the service. The agreement applies whether the job is a single-item move, part-load, house move, office move, or another agreed transport service.
For the avoidance of doubt, these terms apply to all bookings unless we expressly agree otherwise in writing. If any provision is held unlawful or unenforceable, the remaining provisions shall continue in full force. Nothing in these terms affects your statutory rights under UK law.
1. Booking Process
Bookings may be made by telephone, email, online form, or any other method we make available from time to time. A booking is not confirmed until we have accepted the job details, provided a quotation or estimate where appropriate, and received your confirmation. Any Man With A Van Tufnellpark booking is subject to availability, operational capacity, and the accuracy of the information you supply.You must provide complete and accurate details about the collection and delivery addresses, access conditions, floor level, parking restrictions, item dimensions, item weight, and any special handling needs. If the job involves dismantling, assembly, hoisting, fragile goods, or restricted access, you must tell us in advance. If the information provided is incomplete or incorrect, we may revise the quote, adjust the arrival time, or refuse the job where safety or practicality requires it.
Quotations may be based on hourly rates, fixed fees, minimum charges, or a combination of these. Any estimate is given in good faith but may change if the scope of work changes, if waiting time is incurred, or if extra labour, mileage, parking charges, or additional stops are required. Man and van Tufnellpark services are arranged on the basis of the job described at the time of booking, and any significant variation must be agreed before work continues.
2. Service Provision and Customer Responsibilities
We will use reasonable skill and care when carrying out the service. However, you remain responsible for ensuring that goods are properly packed, protected, and ready for transport unless we have agreed to pack or prepare them. You should remove loose items, secure drawers and doors, and protect delicate surfaces where appropriate. If you ask us to assist with packing or wrapping, this will only form part of the service if it has been expressly agreed.You must ensure that the premises, access routes, stairways, lifts, driveways, and loading areas are safe and suitable for the move. Parking permissions, permits, and any access arrangements are your responsibility unless we specifically agree to organise them. If our vehicle cannot be parked close enough for efficient loading or unloading due to restrictions outside our control, additional time and charges may apply. We reserve the right to suspend work if conditions are unsafe, unlawful, or likely to cause damage.
You also warrant that any items handed to us are lawful to transport and do not include prohibited, dangerous, or undeclared goods. This includes, without limitation, flammable liquids, explosives, illegal substances, live animals, and other restricted items. We may refuse carriage of any item that appears unsafe, unhygienic, or unsuitable for a van service of this kind.
3. Payments and Charges
Payment terms will be confirmed at the time of booking or on the invoice. Unless otherwise agreed, payment is due on completion of the service or in advance where a deposit or prepayment is required. We may accept cash, bank transfer, card payment, or other methods that we choose to make available. Any Man With A Van service may be subject to a minimum charge, waiting charges, tolls, parking costs, congestion-related costs, or other agreed extras.All prices quoted are based on the information available at the time. If the job takes longer than expected because of delays caused by you, your agents, or circumstances at the collection or delivery point, we may charge additional time at the applicable rate. This includes delays caused by missing keys, inaccessible items, incomplete loading, late arrival by the customer, or failure to prepare the property for the move.
If an invoice remains unpaid after the due date, we may charge interest and recover reasonable costs of collection to the extent permitted by law. We may also suspend future services until outstanding balances are settled. Man With A Van Tufnellpark retains the right to require full payment before releasing goods where lawful and appropriate.
4. Cancellations, Rescheduling and Waiting Time
You may cancel or reschedule a booking by giving us notice as early as reasonably possible. For bookings cancelled with sufficient advance notice, we may offer a refund or waive charges at our discretion, depending on whether costs have already been incurred. If a cancellation is made too close to the service date, we may charge a cancellation fee to reflect lost time, labour allocation, and preparatory work.If you are delayed or unavailable at the agreed time, we may wait for a reasonable period and then charge waiting time. If the delay prevents completion of the service within the scheduled window, we may offer to continue at a later time subject to availability, or treat the booking as cancelled by you. In such cases, any non-refundable fees or costs already incurred may still be payable.
If we need to reschedule due to vehicle issues, staff illness, severe weather, road closures, or circumstances beyond our control, we will take reasonable steps to notify you and offer an alternative date or time. We will not be liable for inconvenience caused by events outside our reasonable control, provided we act promptly and fairly in the circumstances. This applies to all man with a van Tufnellpark arrangements and related transport work.
5. Liability, Loss and Damage
We will exercise reasonable care when handling your belongings, but our liability is limited as set out in this section and subject always to mandatory law. We are not responsible for loss or damage arising from items that were inadequately packed, inherently fragile, already damaged, or unsuitable for transport. You should inspect items before and after the move and notify us of any issue as soon as reasonably possible.We are not liable for indirect or consequential loss, including loss of profit, business interruption, loss of opportunity, emotional distress, or missed appointments, except where such liability cannot be excluded by law. Our liability for damage caused by our negligence, where established, will ordinarily be limited to the reasonable repair or replacement value of the affected item, taking into account age, condition, and depreciation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded.
Man With A Van Tufnellpark accepts no liability for damage caused by unavoidable events such as adverse weather, road traffic incidents not attributable to us, or instructions given by you or your representative against our recommendation. If you instruct us to carry out a task that we consider unsafe or likely to cause damage, you do so at your own risk. Any claim must be supported by reasonable evidence and reported within a reasonable time after the service.
6. Waste, Disposal and Environmental Requirements
We may agree to transport waste, unwanted furniture, or clearance items only where this is lawful and properly arranged. You must not present controlled waste, hazardous waste, clinical waste, asbestos, chemicals, batteries, gas cylinders, electrical items requiring specialist treatment, or any material that cannot be handled under the relevant UK waste rules unless we have expressly agreed and are legally able to do so. If waste is included in the job, you must tell us in advance exactly what is to be removed.Where waste carriage or disposal is provided, it will be carried out in accordance with applicable waste management and environmental regulations, including duties relating to transfer, segregation, and authorised disposal facilities where relevant. You may be asked to confirm that you are the lawful owner of the waste or that you have the right to arrange its removal. We may refuse any load that appears to be improperly classified, illegally dumped, contaminated, or mixed with prohibited items.
Customers remain responsible for ensuring that any goods handed over for disposal are not subject to separate licensing, producer take-back, or special collection requirements. If we are required to incur additional disposal charges because waste has been misdescribed or incorrectly presented, those charges will be payable by you. This includes costs arising from contamination, incorrect sorting, and rejection by a licensed facility.
7. Insurance and Claims
We may hold motor insurance and, where applicable, goods-in-transit cover or public liability insurance. However, insurance cover is not a substitute for proper packing, correct disclosure of risk, or compliance with these terms. Any insurance arrangements we maintain are subject to policy terms, exclusions, and claim limits, and they do not extend beyond the scope of the service agreed.If you wish to make a claim for loss or damage, you must notify us promptly with as much detail as possible, including photographs, item descriptions, purchase information if available, and the circumstances of the incident. We may require access to inspect the item or request further evidence before assessing the claim. Failure to allow us a reasonable opportunity to investigate may affect any entitlement to compensation.
Where liability is accepted, we may choose to repair, replace, or compensate for the affected item up to the amount that is reasonably attributable to the loss. Any settlement will be made in accordance with applicable law and subject to any insurance terms that apply. No claim may exceed the total amount paid for the specific service unless a greater amount is required by law.
8. Customer Conduct, Safety and Misrepresentation
You must treat our staff respectfully and must not expose them to abuse, harassment, intimidation, unsafe conditions, or violence. We may stop work immediately if we reasonably believe that our staff, property, or the public are at risk. If the service is terminated because of your conduct or the conduct of anyone acting for you, all fees incurred up to that point will remain payable.You must not misrepresent the nature of the job, conceal additional items, or book a smaller service than is actually required. If the move turns out to be materially different from the description given at booking, we may revise the price, change the time required, or refuse to continue where necessary. A Man With A Van Tufnellpark booking is made on the understanding that all material facts have been disclosed honestly and in full.
We reserve the right to decline any job that we reasonably believe would breach these terms, create legal risk, or involve conduct that is unlawful or unsafe. Any decision to refuse or stop a service will be made reasonably and with due regard to the circumstances known at the time.
9. Governing Law and General Provisions
These terms and any dispute or claim arising from them shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any claim, dispute, or proceeding arising out of or in connection with the service, except where another court has mandatory jurisdiction under applicable law. If the customer is resident elsewhere in the UK, the applicable statutory consumer protections remain unaffected.No waiver by us of any breach or default shall be treated as a waiver of any subsequent breach. Any variation to these terms must be agreed in writing by us. Headings are for convenience only and do not affect interpretation. These terms form the entire agreement between the parties in relation to the service, unless replaced or supplemented by a written contract signed or expressly accepted by both parties.
By booking a man with van Tufnellpark service, you confirm that you have read, understood, and agreed to these Terms and Conditions. If you have any special requirements, they must be agreed before the service begins. We aim to provide a reliable, professional, and legally compliant transport service while keeping the booking process straightforward and transparent.